Frequently Asked Questions

What exactly happens after ordering?

Once your order is confirmed and paid. We send email confirmation and we will send the order as soon as is practicable. 

Usually by 3pm that day.

What are the delivery charges?

Delivery is charged at a flat rate of £12.50 plus VAT

Which payment methods are accepted?

We accept credit card and BACS transfers

How long will delivery take?

We offer a tracked next working day delivery service.

How secure is shopping in the Online Shop? Is my data protected?

Your data is as important to us as it is to you.

We use state of the art payment systems from the main payment providers.

We trust in them to ensure security. We do not have access to your details other than vital delivery information and we have no interest in increasing risk by knowing any more than that.

Do I receive an invoice for my order?

Of course.

Your invoices are all directly available from your account page.

The invoices are available in pdf format.

Just log in to see and download as necessary.